Case study
Flowee & VeloBank
Credit process management
Case study
Credit process handling
for SME and Corporate clients
&
Overview
Client expectations
VeloBank is a modern financial institution. It offers transparent financial products, simple procedures, and fast, reliable service.
The client expected the implementation of an innovative workflow system. With it, corporate clients could apply for credit products and guarantees fully online. At the same time, the solution was meant to eliminate email communication.
The main goal of the project was to deliver an end-to-end process with full digitalization. This reduced application processing time (Time to Decision and Time to Market). It also improved customer satisfaction. Additionally, the system provides a tool that allows the rapid deployment of new products and functionalities for VeloBank.
The brief
Project
Challenges
The project team faced several key challenges. These included:
- Replacing traditional paper documentation with fully electronic communication.
- Eliminating email as a document exchange channel.
- Ensuring a high level of data security.
- Integrating the system with existing banking systems and internal databases.
- Implementing an intuitive customer portal. The portal had to support communication between the Client and the Advisor, enable two-way document exchange, and allow credit application submission.
- Delivering the entire project within a very short timeline of only five months.
Solution
To overcome these challenges, the solution was built on the proprietary BPM-class platform – Flowee.
Flowee’s functionality made this possible. Features such as process modeling, decision rule definition, and easy creation of advanced forms supported prototyping and process optimization. They also enabled step-by-step expansion of the scope of data processed in the system.
The challenge of coordinating agreements across multiple business units – Product, Sales, Risk, and Back-office – was solved by dividing the work into dedicated streams. In addition, a professional and results-oriented approach allowed the team to deliver efficiently in a complex project environment.
Outcome
Results
The Finture team implemented a comprehensive workflow, covering the following process stages:
1
Application initiation by the Client Advisor
VeloBank Advisor logs into the banking system. Next, the advisor initiates the application process. As a result, the system generates a notification for the corporate client through the client portal.
2
Electronic application completion by the Client
VeloBank receives a notification both by email and in the portal. Then, the client fills in the required data. Additionally, the client submits the necessary documents, such as financial statements.
The portal automatically generates the credit application. Finally, the application can be signed electronically.
3
Verification and analysis by the Bank
The system automatically validates the submitted data. After that, the application is assigned to the right specialists, such as sales or credit risk teams. At the same time, the system integrates with internal banking databases.
It also connects with external institutions like BIK and KRD. This ensures proper verification of the client’s credit history and creditworthiness.
4
Credit decision
Once verification is complete, the client receives a decision notification in the portal. If additional documents are required, the system creates tasks for the client.
5
Contract signing and finalization
VeloBank gains secure access to all documents in their portal. This marks the final step of the process.
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